How can we help?
Common questions and our support e-mail.
Write to us
We read every message and reply in English and Russian.
Questions and answers
Why doesn’t the lunar day match another calendar?
Lunnica counts the lunar day from moonrise in your city, while many calendars use a single city or start at midnight. Check that your city is set in Profile.
Why are my houses different from another app?
Most likely it uses another house system. Ours is Placidus by default; in the chart you can switch to Koch or Equal.
Why is my sign different from a Vedic app?
Lunnica uses Western astrology with the tropical zodiac. The Vedic zodiac is shifted by about 24°, so signs often differ by one.
I don’t know my birth time
Tick “I don’t know my birth time”. The chart is built for noon: you get the planets and aspects, but no houses or Ascendant.
How do I get Premium?
In the app: Profile → Premium; you need an account. Prices and terms are on the pricing page.
How do I cancel my subscription?
In Google Play: Payments & subscriptions → Subscriptions. Premium stays until the end of the paid period.
I paid, but Premium didn’t turn on
Go back to the app and wait a minute: it checks the purchase by itself. If that doesn’t help, write to us with your account e-mail and the payment date.
I changed phones and my subscription is gone
Your subscription is kept on our server. Sign in the same way as before: with the same e-mail, Google account or Yandex ID.
How do I download or delete my data?
Profile → “Download my data” and “Delete account”. Without the app, by e-mail: see deleting your account. Questions about how we process personal data: privacy@lunnica.app.